We offer imaginative design solutions for planning and organizing systems of people, processes, and products. Applying human-centered and UX thinking, we can build better touchpoints, experiences, and services. With service design, we create conceptual framework to solve open-ended problems.
Our service design workstream combines both human-centered and UX design, enabling our creative team to find imaginative design solutions and framework necessary to build better touchpoints, experiences, and services.
Using the service design discipline, we approach business problems holistically to find answers to big-picture questions. With the customer at the heart of our hands-on R&D phase, we dive deep into exploring the who, what, where, why and how; approaching the problem from every angle, mapping out possibilities, playing devil’s advocate and thinking outside of the box.
We thoroughly examine every obstacle and explore each idea. We bring in key stakeholders for input and feedback. Then we perform a series of tests to understand where improvements can be made, revise the process and re-test. The results are data-driven, comprehensive, and creative. At Mileage Design, problem-solving through service design is our cup of tea.